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Contacts

Have a question? We’re here to help. Find all of your Trust contacts here or go to My Benefits on the main menu to locate benefit information specific to your bargaining group and status.

Key Benefit Carrier Contacts

Cigna (replaced by Providence as of April 1, 2023) :
my.Cigna .com. Find an in-network provider, view claims and learn about your coverage.
Cigna One Guide Customer Service:

Providence Health (replaced Cigna as of April 1, 2023) :
myProvidence.com. Find an in-network provider, view claims and learn about your coverage.
Customer Service:

  • (503) 574-7500
  • 800-878-4445 (TTY: 711)
  • Monday–Friday, 8:00 am–5:00 pm (Pacific Time)

Kaiser Permanente:
   kaiserpermanente.org. Choose a KP provider, view claims and learn about your coverage.
   Customer Service:

  • 503-813-2000 (Portland)
  • 800-813-2000

Trust Prescription Drug Plan:
Administered by Express-Scripts
   Express-scripts.com. Find a participating pharmacy, use the mail order service and view claims.
   Customer Service:

  • 800-282-2881

Trust Dental Plan:
Administered by Delta Dental
   deltadentalor.com. Learn about your coverage, get treatment plan estimates, view claims and print an ID card.
   Customer Service:

  • 844-827-7518

Kaiser Permanent Dental:
   kp.org/dental/nw. Learn about your coverage, get treatment plan estimates and view claims.
   Customer Service:

  • 888-217-2365

Trust Vision Plan:
Administered by VSP
   vsp.com. Find a provider, view your benefits and claims, and print an ID card.
   Customer Service:

  • 800-877-7195

Trust Life, Accidental Death & Dismemberment (AD&D) Coverage:
Administered by The Standard
   Life and AD&D insurance Customer Service:

  • 800-628-8600

Long-term Disability (LTD) Coverage:
Administered by The Standard
   LTD Customer Service:

  • 800-368-1135

PPS Employee Assistance Program (EAP):
Administered by Uprise Health
   https://members.uprisehealth.com. Enter access code OEBB.
   Customer Service:

  • 866-750-1327 (toll-free), 24 hours a day, if you are in a crisis, want to use your benefits, or have questions.

HRA (PFSP, ATU/DCU) and FSA:
Administered by PacificSource
   Flex Benefits Customer Service:

Trust Administrative Office

Trust Administrative Office:
Managed by Zenith American Solutions
   edge.zenith-american.com. Register and log in to your secure account to access personalized eligibility and enrollment information, secure messaging and more.
   Customer Service:

  • 833-255-4123 (toll free)
  • 503-486-2107
  • 971-239-0672 (Fax)

   Mailing Address:

  • 12205 SW Tualatin Rd., Suite 200, Tualatin, OR  97062
Dependent Eligibility Verification

Secova:
   Customer Service:

   Document Submission:

  • Secure website:
    https://verify.secova.com/SD1Trust
  • Fax:
    1-866-465-1961 (toll-free)
  • Mailing address:
    SD1 Trust, C/O Secova Service Center, P.O. Box 6000, Newport Beach, CA 92658
PPS District Benefits Office

PPS HR/Benefits:
   PPS-provided benefit information:

  • 503-916-6464

PPS IT Service Desk:
   Forgot your PPS password?:

Participating Bargaining Units:
ATU

   View PPS Talent and Labor Partnership information

   See your collective bargaining agreement

   Mailing Address:

  • 716 NE Marine Drive
    Portland, OR 97217
DCU

   View PPS Talent and Labor Partnership information

   See your collective bargaining agreement

   Mailing Address:

  • 20210 SW Teton Avenue
    Tualatin, OR 97062
PAT

   View PPS Talent and Labor Partnership information

   See your collective bargaining agreement

   Mailing Address:

  • 345 NE 8th Avenue
    Portland, OR 97232-2708

   Telephone:

  • 503-233-5018
PFSP

   View PPS Talent and Labor Partnership information

   See your collective bargaining agreement

   Email:

   Mailing Address:

  • 1110 SE Alder Street, Suite #130
    Portland, OR 97214-2400